A year we won’t soon forget, 2020 was full of challenging surprises from a global pandemic and civil unrest to raging wildfires. These unprecedented events brought unheard of challenges not only to our health and safety but to our way of life. While we may not all agree on how things were handled, we can all likely agree on one thing when reflecting on the year: proper preparation for the unexpected is priceless.

In this age of digital wizardry, the ability to customize the user experience is one that we often take for granted.

As those of us who’ve been sucked into a social-media vortex can well attest, thinking that we know how we’re spending our time isn’t the same as actually knowing.

For companies that sell furniture, especially bulky or custom pieces, shipping furniture to customers across the U.S. can be a significant expense. You're often stuck between shipping slowly but affordably or faster shipping that cuts deep into margins on any piece. Charging customers for the actual cost of shipping outright can solve the margin issue but may send some running for the hills.