Cabinet performance is a leading factor in customer satisfaction, along with ordering and delivery, according to a J.D. Powers and Assoc. study. Customers also recognize green certification.

While the ordering and delivery process has consistently been a leading driver of customer satisfaction with the overall cabinet experience, operational performance has increased in importance in 2013 to become equally impactful in satisfying customers, according to the J.D. Power and Associates 2013 U.S. Kitchen Cabinet Satisfaction StudySM released today.