Cefla’s main focus for 2020 has been its Ubiquo Teleservice Kit, a plug-in kit that enables its technicians to remotely connect to Cefla finishing lines (new or old) anywhere in the world to diagnose technical issues.
After the cancellation of IWF, Todd Phalen of Black Bros. said that they are continuing to contact customers through phone calls and emails. They are anticipating being able to make some in-person visits in the near future, and have used some online virtual sessions for troubleshooting machinery and training on new equipment.
SCM is using tools to enhance the customer experience when selecting a product without need for close proximity, such as virtual demos, live demos and webinars.