Steelcase CEO James Hackett announced he will retire in February 2014 after nearly two decades at the helm of the contract furniture giant.

A recent study conducted by Nurture researchers following the journey of patients through the healthcare system shed light on three major pain points in the waiting spaces of today: the time wasted waiting for direction, consultation, and results; dehumanizing spaces with rows of armchairs in tight configurations to wait in; and no privacy, access to technology, or comfort while waiting.

This year, Nurture’s NeoCon showroom is all about leveraging research and insights with a focus on the critical interactions between caregivers and technology / information.