WOOD 100 2014: Mill Cabinet Shop's Customer Service Strategy

WOOD 100 2014: Mill Cabinet Shop's Customer Service StrategyMill Cabinet Shop Inc., Bridgewater, VA — Excellent customer service has helped secure Mill Cabinet Shop’s success, and made it one of the oldest cabinetry manufacturers in the Shenandoah Valley.

In business since 1959, the company specializes in high-end custom cabinetry and furniture. Sales grew 29.4% in 2013, with projections for an even better 2014. Among the products put in place to aid the design and manufacturing process is Cabinet Vision software.

“If you can dream it, we can build it,” says Randall Stover, co-owner. “No two customers are alike. We can design, build and install cabinets, entertainment systems, bookcases, libraries, mantles and more based on your specific ideas and functionality requirements.”

As an added service, the Mill Cabinet Shop says it works directly with electricians and plumbers to ensure the placement of the lighting and plumbing fixtures are correct for installation — and ensuring customers get the look they love.

Read more 2014 WOOD 100 Customer Service strategies

Read more 2014 WOOD 100 Strategies for Success


Have something to say? Share your thoughts with us in the comments below.