NORWOOD, Mo. – A Missouri maker of gun concealment furniture is struggling to keep up with orders for its solid wood products, according to media reports.
Rough Country Rustic Furniture makes concealment tables, lamps, wall inserts and bedroom sets to hide firearms.
The company also makes flags and wall art, living and dining room furniture. Each piece is reported to be custom made.
According to KGSF-FM in Springfield, Missouri, there are more than 200 complaints against the Missouri company regarding slow delivery. In the KGSF-FM report, the owner said that there were a series of problems with some employees and contractors.
Company owner Joseph Ross said these factors caused the backorders and delivery issues, and the company is doing everything they can to make things right.
KYTV, also in Springfield, reported that Ross said business exploded for him in 2015, after a KYTV news story featuring his work, custom furniture that doubles as a place to hide away guns. Ross said he never anticipated that many orders that soon. The business expanding so large so fast caused problems, including problems maintaining employees.
According to the Better Business Bureau in St. Louis, the manufacturer of hand-crafted gun concealment and rustic furniture fails to deliver goods in a timely fashion and is lax in issuing refunds. BBB advises consumers to use caution when dealing with Rough Country Rustic Furniture.
The business has been the focus of 209 complaints, and has an "F" rating, the lowest on BBB's scale.
The company’s website said the business makes gun concealment furniture ranging from $115 flag wall art to $2,000 bedroom sets. They also manufacture concealment lamps, wall art and shelves in addition to non-concealment home furnishings. Their products are marketed on their website and Facebook.
According to the BBB report, a Houston, Missouri, consumer told BBB she ordered a five-piece $1,681 bedroom set designed to conceal firearms in March 2017. She finally received the product in October, more than twice the delivery time estimate. The order, however, was incomplete. She discovered a note in a drawer indicating that the gun magnets, needed for the concealment feature to work, were missing and on backorder. The note said the missing items would be shipped upon arrival. The woman said that she and her husband, a police officer, bought the set for the gun concealment features. Without the concealment, they could have made themselves or gotten it elsewhere, she said.
A business consultant contacted Woodworking Network and suggested checking the site: https://www.facebook.com/groups/1901027376881292/.
"I thought maybe this group should be posted as well to avoid people from falling for their tactics," she said. "They have actually created a new entity, Rustic Concealment Solutions, where they are running all new orders through in order to avoid their current customer issues. The Attorney General of Missouri is investigating them, and they have multiple lawsuits out there. Just feel the article should state the full picture."
Woodworking Network was not able to contact Rough Country.
According to Rough Country’s website, Ross began to make small rustic furniture items with his wife. They would sell them on Facebook and at yard sales. People kept asking Ross to make different custom pieces and their customer base kept increasing to the point where they were working seven days a week building furniture out of their basement and later a small shop they had built on the farm.
After a few of their items gained national attention for their attractive ability to safely store and completely conceal firearms, Ross found himself in need of more help and more room. The company reportedly directly employs 27 people, including combat veterans, wives of disabled combat veterans, single mothers, and many other Americans at their facility in southern Missouri. They also have 15 individuals that are subcontracted laborers that play a huge role in completing the tasks for the company.
Rough Country has made and shipped more than 40,000 concealment flags all over the United States., They also on average hand craft and ship 16 bedroom sets, 25 home defense coffee tables, five dining sets and several decor items such as bookshelves, mirrors, wall shelves, lamps, and signs every week in their 27,000 square foot plant in Norwood. The company has been handcrafting furniture and decor items for their customers since April of 2011. Almost all handcrafted items are made from northern white, or Ponderosa pine.
To see the company’s site, https://www.roughcountryrusticfurniture.com/
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