PHOENIX, AZ – What’s the best way to understand what people are saying? Stop talking! Listen to what your boss says. Listen to what the employees are saying. The message of getting through to our younger managers is a critical one.

Eric Wagner says too many new managers lack the basic ability to communicate effectively. They talk when they should be listening.

In his new book, “Shutting Up,” Wagner gives effective advice when it comes to using more advanced skills like improving worker performance, maximizing productivity and handling customers.

After beginning his career as a software engineer, Wagner quickly rose into the ranks of management, where his style of listening to his employees, leading by example and consensus instead of decree and finding simple ways to maximize results soon lead to top leadership positions at internationally-known companies Autodesk,, Pearson Digital Learning and now at Mindset.

"With no real background or training in management skills, today’s managers too often struggle to engage with their teams, maximize performance and achieve great results," says Wagner.

“Shutting Up” is the rookie manager’s greatest ally: a quick-start guide that rapidly and accessibly covers the essential skills that good managers need to lead their teams effectively. This guide collects over 250 hints, tips, and tricks developed by an experienced manager and leader over more than a quarter century of technical management.

"Take your management career from zero to sixty," Wagner says. "Discover how to lead your team to the next level with one quick and easy read."

Learn more about Eric Wagner and Shutting Up at

Shutting Up

By Eric Wagner

Softcover 6 x 9 in

228 pages

ISBN 9781475998566

Available at Amazon and Barnes & Noble

About the author

Eric Wagner is the President of MindNest LLC, a technology incubator in Phoenix, Arizona. He regularly travels nationwide to appear as a keynote speaker at technology and educational events. Wagner holds a Bachelor's Degree in Computer Science and a Master's Degree in Software Engineering from Arizona State University.

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