Mt. Prospect, IL -Bosch announces the expansion of its customer service offerings, making it easier and more convenient for Bosch customers to utilize the company's unmatched repair services. With the new Bosch E-Repair, owners will benefit from having a customized repair submission and tracking system at the click of a button. This means faster service, expanded convenience and a high level of transparency that allow the customers to take control of their repairs.
"We understand how important it is for our customers to minimize downtime and to get back on the job," said Randy Valenta, Bosch director, product service. "With the newly expanded Bosch E-Repair process, we've elevated our industry leading repair service to offer yet another time-saving solution for owners."
Through Bosch E-Repair, service and repair options are streamlined, creating a standardized communications process from start to finish. Owners can submit a tool repair request, access a prepaid UPS shipping label to ship tools to one of six regional Bosch Factory Service Centers, or one of over 500Bosch Authorized Service Centers in their network and ultimately track its status* - either directly from their confirmation e-mail or on the Boschtools.com website.
"We've optimized the process to decrease wait time and increase transparency, while continuing to offer our industry-leading repair services such as MaxVantagePRO*," added Valenta. "Under MaxVantagePRO*, the repair cost is not to exceed at approximately half of the tool's replacement price so customers will never overpay for their repair, and if we can't repair it at the MaxVantage price, we'll replace it with a Bosch factory reconditioned tool at the MaxVantage price."
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