76
The Wood Barn Inc.
Louisburg, NC



‘00: $1,612,000
‘01: $1,774,000
Sales ‘01: +10.05% Projected ‘02: 0%
Est. 1992 Employees: 21
Pre-cut stair treads and risers, random length pine for stepping and stringers


Ensuring customer satisfaction is the reason behind Wood Barn’s repeat performance in the WOOD 100. President Jerry Faulkner says, “Rather than just sales personnel, we have operations managers visit customers to discuss problems and solutions. We maintain extensive inventories to be able to give customers JIT delivery service. We also pre-cut stair treads to customer specifications so they are ready to use without further processing.”? The company has also added an Extrema double-sided planer to aid in the production of its products.




‘00: $30,130,000
‘01: $33,082,000
Sales ‘01: +9.80% Projected ‘02: +10%
Est. 1978 Employees: 360
Residential and commercial cabinets and solid surface countertops for local and national builders in Northern California


An improved customer service policy is credited for Barbosa’s fifth consecutive WOOD 100 appearance, by Ed Barbosa, president. “We’ve improved response times on customer service calls. We’ve also implemented a post-installation adjustment program where our service techs QC and do final adjustments to our cabinets immediately after they’ve been installed by our customers. It makes the first impression more complete and diminishes the amount of delayed call backs. The customers greatly appreciate the more pro-active approach to customer service.”?



78
Appalachian Wood Products Inc.
Clearfield, PA



‘00: $55,632,000
‘01: $61,053,000
Sales ‘01: +9.74% Projected ‘02: +20%
Est. 1987 Employees: 400
Doors, drawer fronts, cabinet and door framing for the cabinet industry


Marking its ninth ‚ and fifth consecutive ‚ appearance in the WOOD 100, Appalachian Wood Products credits its customer service policy for the success. “Excellent customer service is the primary reason behind our growth since the company began 15 years ago,”? says Dennis McCahan, president. “Customer service not only entails good rapport with the customer, it also includes delivering a quality product when, where and how the customer wants it.”? This dedication to service has enabled the company to grow by more than 1,080% since 1989.




79
CCN International
Geneva, NY



‘00: $9,300,000
‘01: $10,200,000
Sales ‘01: +9.68% Projected ‘02: +20%
Est. 1985 Employees: 115
High-end wood office furniture, including desks, credenzas and conference tables


CCN’s success, says President Dick Conoyer, has come from improved marketing efforts. “Our (previous) presentation was very weak by industry standards. The decision was made to do an image change, including a complete new catalog, advertising nationally, and opening new showrooms in Chicago and New York City.”? Aiding the company’s success has been the implementation of new equipment, including a Busellato 6000 XL CNC machining center, a DMC four-head sander, a Giben Starmatic panel saw and an SCMI gang ripsaw.




‘00: $5,398,000
‘01: $5,898,000
Sales ‘01: +9.26% Projected ‘02: +15%
Est. 1987 Employees: 53
Manufactures and installs laminate closet and storage systems in residential applications


Closet Works’ President Michael Wallace credits the company’s fourth consecutive appearance in the WOOD 100 to customer service. The company relies heavily on repeat and referral business, both from home owners as well as builders, architects and designers. “In an industry where sub-contractors and home improvement companies are routinely deficient in customer service, we are determined to make every customer a ‘raving fan,’”? Wallace says.




‘00: $2,797,000 ‘01: $3,051,000
Sales ‘01: +9.08% Projected ‘02: +25%
Est. 1992 Employees: 45
Custom millwork and panels


Customer service is a top priority at Advanced Millwork, which obtains its jobs through referrals. “We always go above and beyond,”? says Robert May, operations manager. “Whatever it takes to get the job done and keep our customers happy has always worked well for us.”? The company recently purchased a new building to accommodate a more efficient production system. Aiding in the production process are a new CNC machining center, a computerized saw and an edgebander.




‘00: $42,301,000
‘01: $45,906,000
Sales ‘01: +8.52% Projected ‘02: 0%
Est. 1971 Employees: 230
Custom fabricated and finished flat panel components


This first-time WOOD 100 company attributes its 2001 sales growth to new product development. “We have expanded upon our traditional base of painted and fabricated hardboard and pegboard to include melamine and slatwall components,”? says John Empfield, director of marketing. “Expanded capabilities in our plants have also enabled our sales staff to increase business with existing customers.”? PPI has five plants located in Michigan, Indiana and Texas. Recent equipment purchases include: a Biesse Millennium CNC contour edgebander, Biesse machining centers; Homag CNC straightline edgebanders, Schelling panel saws, a Shoda four-head CNC router and a 5-foot wide UV fill curtain coater paint line with a UV topcoat station.



83
B&L Cabinet & Supply Inc.
Gladwater, TX



‘00: $1,873,000 ‘01: $2,032,000
Sales ‘01: +8.49% Projected ‘02: 10%
Est. 1965 Employees: 25
Custom cabinets, computer desks, entertainment centers, bookshelves, raised panel doors


Five-time WOOD 100 member B&L attributes its success this past year to employee skills and dedication. “Each of our employees strives to pay attention to every detail, to ensure the customer’s complete and total satisfaction. This assures B&L Cabinet’s reputation is maintained, which not only provides new customers, but repeat customers as well,”? says Larry Allen, vice president. Since its first WOOD 100 appearance in 1997, company sales have grown 30%.




‘00: $866,000
‘01: $937,000
Sales ‘01: +8.20% Projected ‘02: 0%
Est. 1994 Employees: 10
Architectural casework and trim


Last year, Al Eggli, president, focused on employee dedication and skills as the top contributor to his company’s success in the 2001 WOOD 100. This year, he takes it one step further. “Customer service,”? says Eggli, “has always been our number one priority. Going the extra mile is what develops loyal relationships with customers.”?




‘00: $1,741,000
‘01: $1,878,000
Sales ‘01: +7.869% Projected ‘02: +12%
Est. 1975 Employees: 30
Custom residential, commercial and institutional cabinets, and store fixtures


A strong local economy is just one of the reasons behind West Coast Cabinets’ success, making its fourth consecutive appearance in the WOOD 100. The company has also hired a new sales person/project manager to help with marketing. Production improvements, says Peter Totoonchie, include the recent purchase of: a Biesse edgebander, vertical edge sanders, an oscillating spindle sander, Blum hinge boring machines, pneumatic chop saws, a Martin power feed, and double in-line boring machines.



86
Burns Wood Products Inc.
Granite Falls, NC



‘00: $4,424,000 ‘01: $4,772,000
Sales ‘01: +7.866% Projected ‘02: +10%
Est. 1980 Employees: 48
Curved plywood and flat components for the furniture industry


Increased productivity, through the addition of machinery and manufacturing space, has given this first-time WOOD 100 company an edge. “With our new CNC machinery and added manufacturing space, we have become much more efficient in our work. We are now able to produce parts at a faster pace,”? says David Burns, vice president of sales. The company recently added several machines to its production department, including a 3-axis, dual 4-head/4-piggyback Shoda CNC router and 5-axis Thermwood CNC router. It also increased its manufacturing space by 10,000 square feet.



87
Northern Contours
Fergus Falls, MN



‘00: $29,500,000
‘01: $31,780,000
Sales ‘01: +7.73% Projected ‘02: +12%
Est. 1992 Employees: 340
Membrane-pressed thermofoil components, hardwood veneered insert panels and hardwood dimension components


Seven is the lucky number for Northern Contours, which made its first appearance in the WOOD 100 back in 1995. Since 1993, the company’s sales have grown 540%. President Michael Rone attributes part of the success to the company’s customer service. “Customers (have) confidence in our ability to deliver what they order, when they need it.”? Northern Contours recently purchased two Komo nesting CNC routers, Wemhöner membrane presses and Heesemann sanders to keep its production on schedule.



88
Artisan Woodcrafters
Auburn, CA



‘00: $1,094,000
‘01: $1,176,000
Sales ‘01: +7.50% Projected ‘02: +20%
Est. 1996 Employees: 10
Custom built-in furniture, entertainment centers, home offices, libraries, kitchens and baths


Customer service has been a key ingredient to Artisan Woodcrafters’ success, enabling it to three-peat in the WOOD 100. “We are consistent in responding to new prospects quickly, providing design concepts and pricing quickly and completing projects on time,”? says Kim Farley, president. Even more importantly, Farley adds, “when there is a mistake or flaw in the finish, we respond and react very quickly to correct the problem.”?



89
Superior Millwork Ltd.
Saskatoon, SK, Canada



‘00: $16,434,000 (Can)
‘01: $17,662,000 (Can)
Sales ‘01: +7.47% Projected ‘02: +10%
Est. 1980 Employees: 171
Kitchen cabinets, bathroom vanities and custom wall units


Russell Walsh, dealer sales manager, credits the company’s marketing program with spurring Superior Millwork to success. “Our sales/marketing plan for expansion into the U.S. market has created considerable growth,”? he says. “Since Jan. 1, 1999, we have taken on dealers in Utah, Colorado, Washington, Oregon, Nevada and California. This was in addition to the dealers we previously had in Montana, Idaho and Wyoming. The promotion of our product to additional markets in the United States has created increased sales, diversification of markets, new product design to meet client demands and an increase in production.




‘00: $417,000
‘01: $448,000
Sales ‘01: +7.43% Projected ‘02: +5%
Est. 1980 Employees: 5
Wood chairs, including dining chairs; trade names include Brendan Rocker and Pacific Rocker


Development of a new marketing strategy has helped this furniture company repeat in the WOOD 100. President Greg Aanes explains, “I hired a marketing consultant part-time. He has spurred me on immensely and is very stimulating ‚ we can bounce ideas back and forth. Also, I have doubled the number of shows from three to six per year.”? The company has recorded a 34% sales growth since 1999.



91
Omega Cabinetry
Waterloo, IA



‘00: $96,000,000
‘01: $103,000,000
Sales ‘01: +7.29% Projected ‘02: +30%
Est. 1977 Employees: 5
Semi-custom and custom kitchen and bath cabinetry


Making its first appearance in the WOOD 100, this cabinet giant focused on new product development to increase sales in 2001. “Tired door styles were replaced with more progressive door styles and glaze offerings were expanded and offered at very competitive price points,”? says David Wylie, vice president of sales and marketing. “New literature was then designed and produced to better showcase our company’s strengths.”? To handle the expanded production, Omega recently built a state-of-the-art 75,000-square-foot lumber mill and increased its finishing capacity.



92
Marsh Industries Inc.
New Philadelphia, OH



‘00: $14,100,000
‘01: $15,100,000
Sales ‘01: +7.09% Projected ‘02: +25%
Est. 1914 Employees: 105
Millwork and dimension products, visual products and casegoods


Marsh has been able to weather the economic storm by manufacturing and marketing products to two diverse markets: the architectural millwork industry and the visual communications arena, including items such as bulletin boards, easels and signage. Among the manufacturing changes is the addition of a new dimension line and the purchase of a new plant.



93
Wooden Mallet
Aberdeen, SD



‘00: $3,160,000
‘01: $3,368,000
Sales ‘01: +6.58% Projected ‘02: +6%
Est. 1975 Employees: 30
Oak display and magazine racks, coat and hat racks, luggage racks and reception room seating and tables


This year marks the 10th consecutive WOOD 100 entry for Wooden Mallet, which has grown 2,616% since 1991. Improved productivity and new product development have spurred this company to success. “Developing new and innovative products has always been behind our company’s growth success,”? says Jim Kreber, president. “In the last 12 months we have introduced a complete new line of seating and tables for commercial environments. I feel that this addition has helped us weather the national economic slump.”? The company recently added its third Andi Exact CNC router ‚ a fourth has been ordered ‚ a Homag España panel saw, Koch Sprint PTP drill/dowel machine and a new dust collection system.



94
Legacy Cabinets LLC
Eastaboga, AL



‘00: $36,744,000
‘01: $39,110,000
Sales ‘01: +6.44% Projected ‘02: +30%
Est. 1994 Employees: N/A
Mid-priced kitchen and bath cabinetry


Legacy Cabinets makes its sixth straight appearance in the WOOD 100, racking up a hefty 495% sales growth since 1995. Its secret to success: “We have increased our focus on turnaround times for replacement cabinets and parts. Most items are shipped on our trucks the same week as ordered,”? says Rodney Suggs, president. To maintain its fast production schedule, Legacy recently purchased a Koch dowel system, Timesavers orbital sander and Mereen-Johnson CNC dovetailer.




‘00: $17,428,000
‘01: $18,458,000
Sales ‘01: +5.91% Projected ‘02: +3%
Est. 1893 Employees: 180
Custom residential wood cabinetry


Low interest rates, and “the realization that investing in housing yields high returns.”? has helped Plato Woodwork turn a profit in these tough economic times, says Mark Krueger, vice president of marketing. “In spite of uncertain economic times, the home building/remodeling industry seems to be enjoying continued prosperity ‚ especially at the high end market.”? This is Plato’s fifth year in the WOOD 100.




‘00: $4,197,000
‘01: $4,400,000
Sales ‘01: +4.84% Projected ‘02: +15%
Est. 1992 Employees: 44
Custom residential and commercial wood and plastic cabinetry, plus raised and flat panel doors


Increased productivity is the reason behind Evans’ success in this, its ninth consecutive year in the WOOD 100. Joe Hickl, general manager, says, “Our employees have developed skills and a level of productivity that has been continuously monitored and incrementally improved. Upgraded equipment, better tools, paid benefits and profit sharing have helped us retain skilled workers.”? Recent equipment purchases include two industrial spray booths, a Kremlin heated pump and Airmix system. “We constantly evaluate the quality and reliability of tools and tooling to find the most cost-effective solutions.”?




‘00: $31,754,000
‘01: $33,132,000
Sales ‘01: +4.34% Projected ‘02: +3%
Est. 1929 Employees: 325
Community Institutional chairs and tables, Community Hospitality chairs and tables, and JSI contract casegoods and seating


Jasper Seating three-peats in the WOOD 100 due to its ability to offer a variety of products and styles. “Being able to offer a wide selection of products has created a one-stop shopping company for our customers,”? says Ronald Beck, vice president of manufacturing. Also helping to make the company and its three divisions more productive has been the purchase new equipment, including a Celaschi double-end tenoner and a point-to-point CNC drilling machine.




‘00: $3,059,000
‘01: $3,172,000
Sales ‘01: +3.69% Projected ‘02: +9%
Est. 1997 Employees: 39
Store fixtures and millwork


Madsen makes it three WOOD 100s in a row by focusing on customer service to help improve sales. “Customer service has been our biggest goal since we started in this economy,”? says Jason Eveland, owner and treasurer. “In this economy, if your customers are not happy, they go elsewhere.”? Madsen has certainly succeeded in its goal; the company has grown more than 200% since 1998.



99
Exhibits and More
Liverpool, NY



‘00: $3,238,000
‘01: $3,343,000
Sales ‘01: +3.24% Projected ‘02: +21%
Est. 1984 Employees: 27
Exhibits and displays for trade shows, museums and retail environments


Customer service is the key that has enabled Exhibits and More to repeat in the WOOD 100. CEO Frank Carnovale explains, “We are proactive in suggesting ways our clients can reduce costs and get the best bang for their buck.”? Helping the company keep its own costs and production time down has been the purchase of new equipment, including a C.R. Onsrud CNC router, and a 25,000-square-foot addition to the main fabrication location, which provides more room for final setup before shipping.



100
Construction Service Associates
San Diego, CA



‘00: $410,000
‘01: $420,000
Sales ‘01: +2.44% Projected ‘02: +10%
Est. 1988 Employees: 5
Custom medical and dental cabinetry


For the second year running, Construction Service Assoc. has focused on customer service as the key to its success. According to Mike Cohan, owner, the company prides itself on its attention to customer requirements, while maintaining strict production schedules. To aid in the production effort, the company recently purchased a Brandt KD-66 edgebander, an SCMI Sigma 90 panel saw and a Ritter RTR 246 boring machine.


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