Design is king of remodeling customer satisfaction
August 15, 2011 | 5:43 pm CDT
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DES PLAINES, IL -- A new consumer poll from the National Association of the Remodeling Industry (NARI) revealed 49% of homeowners consider outcome and design as the greatest determinant of project satisfaction.

“Today’s homeowners are smarter and more strategic when it comes to remodeling their homes,” said NARI National President-Elect Michael Hydeck, MCR, CKBR, of Hydeck Design Build Inc. “They want their design to cater perfectly to their lifestyles and how they intend to use the space.”

“It’s my job to ask clients detailed questions about how they live and the things that are most important to them in order to create a perfect space,” Hydeck added. Whether it’s a questionnaire or a walk-through of the current home, the main goal is that the remodeler knows what is desired, he said.

The breakdown of the poll results showed that 22% of consumers considered having their needs met as satisfactory and 20% noted accessibility and timeliness of the remodeler during the project as influential. NARI was surprised to learn that finishing on time and safety precautions and cleanliness of the remodel were much less significant with 4% and 6% respectively.

NARI represents more than 8,200 member companies nationwide, comprised of 63,000 remodeling contractors,

Read more about the National Association of Remodeling Industry's remodeling satisfaction survey.

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