Customers allegedly lose thousands in deposits after Tru Cabinetry closure
September 2, 2022 | 12:50 pm CDT
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ASHLAND, Ala. -- Customers who made down payments on cabinets from Tru Cabinetry before the company's announcement that it was closing operations have not received their cabinets or received reimbursement for the down payment.

Reports from 1819News said that several customers have not been compensated for their partial payment. One customer, who told 1819News that she had a family member who was a Tru Cabinetry employee, had ordered cabinets in July to remodel a kitchen and put down nearly $5,000 toward the purchase.

The woman said the remodeling project was slated to begin at the end of September, and she has been unable to contact Tru Cabinetry.

The customer told 1819News that she was aware of other customers who are owed cabinets or a return of their deposit.

Employees said that they were told by a letter from president and CEO Butch Reimer that the company will begin winding down operations immediately, and employment for some employees would end before September 3, 2022.

Calls to the company were met with the outgoing message informing callers "we regret to inform you that we are no longer taking orders for Tru Cabinetry products."

A voice mail left with human resources was not returned, nor was a message left through the company website's contact us page.

The letter, obtained by 1819news.com, said that the decision was made after efforts to obtain new funding were unsuccessful. 

“Although we would have preferred to give you more notice of this company shutdown, doing so was not feasible,” the letter read. “Tru-Wood sought new funds and/or new business opportunities to remain open. Unfortunately, we determined on August 16, 2022, that our efforts were unsuccessful, and we are forced to close Tru-Wood completely.”

All employees of Tru-Wood are being laid off and the company said on August 1The7 that it regretted not giving more notice of the permanent closure.

“Although we would have preferred to give you more notice of this company shutdown, doing so was not feasible,” a letter from president and CEO Butch Reimer read. “Tru-Wood sought new funds and/or new business opportunities to remain open. Unfortunately, we determined on August 16, 2022, that our efforts were unsuccessful, and we are forced to close Tru-Wood completely.”

Meanwhile, those who have already paid a deposit for cabinets are waiting to see what happens next.

“I'm not the only customer in this predicament,” the customer told 1819 News.

1819 News has tried numerous times to contact Tru-Wood Cabinetry with no success.

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Larry Adams | Editor

Larry Adams is a Chicago-based writer and editor who writes about how things get done. A former wire service and community newspaper reporter, Larry is an award-winning writer with more than three decades of experience. In addition to writing about woodworking, he has covered science, metrology, metalworking, industrial design, quality control, imaging, Swiss and micromanufacturing . He was previously a Tabbie Award winner for his coverage of nano-based coatings technology for the automotive industry. Larry volunteers for the historic preservation group, the Kalo Foundation/Ianelli Studios, and the science-based group, Chicago Council on Science and Technology (C2ST).