Timberlake Cabinetry Integrates CRM and Supply-chain IT
June 26, 2015 | 9:40 pm UTC
WINCHESTER, VA - American Woodmark'sTimberlake Cabinetry says it has integrated Hyphen Solution's SupplyPro Connect into its Maestro CRM/Project Management application to electronically manage its supply-chain relationship with homebuilder customers.
Hyphen Solutions provides 35,000 users with supply chain management, collaboration, and scheduling North American home builders and their suppliers. Hyphen says its platform was used by over 400 builder divisions on more than 100,000 new homes in 2014, executing over 15 million homebuilder purchase orders last year totaling in excess of $15 billion in value. 
Timberlake Cabinetry is a long-standing client of Hyphen Solutions, using its SupplyPro to manage the business relationship with its major homebuilder customers. SupplyPro provides real time viewing/updating of releases, scheduled, purchase order details, business documents, collaboration notes, and invoice payment via a web portal.  
SupplyPro Connect integrate the SupplyPro transactions into the supplier's back office IT systems.  This eliminates the need for manual data entry between the SupplyPro web portal and the supplier's line of business applications. SupplyPro Connect uses standardized XML format to interchange the transactions between the homebuilders and suppliers.
"SupplyPro/Timberlake Maestro integration takes purchase orders, change orders, order scheduling and electronically inputs this data into Timberlake Maestro,” explains said Steve Heafner, VP of Builder Direct for Timberlake Cabinetry. “As we get 100% implemented we can expect improved accuracy and spend less time manually down loading data reconciling orders.  We also will have an improved process to validate build/ship dates and installation schedules to achieve the complete job.”
Timberlake Cabinetry's IT team began the integration process in late Summer 2014 with SupplyPro Connect by building the B2B messaging infrastructure utilizing Microsoft's BizTalk Server and Microsoft's SQL Server products.  Both of these server products are used extensively in Timberlake Cabinetry's custom developed line of business applications.
Once testing was completed on the B2B infrastructure, work began on integration with the line of business applications.  Initial integration work was completed in December 2014.  Pilot testing, followed by full systems rollout was completed in January/February 2015, culminating with the completion of the initial phases of the project.
"Service is the number one differentiator in this industry," says Greg GrovesCIO for American Woodmark Corp. "A partnership like this is vital to Timberlake Cabinetry's commitment to its homebuilder customers to continue to raise the bar on the level of speed and service it can provide as a key trade supplier."
Timberlake Cabinetry's parent American Woodmark is the third largest manufacturer of kitchen cabinets in the United States. The Timberlake Cabinetry division serves as a turnkey supplier of kitchens and baths to major homebuilders through a network of builder service centers across the country. 

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Mark Vruno