American Woodmark ranks highest in customer satisfaction survey

WINCHESTER, Va. -- American Woodmark Corp., a supplier of cabinetry to the new construction and remodeling industries, has received the No. 1 overall ranking for customer satisfaction in the J.D. Power 2020 Kitchen Cabinet Satisfaction Study.

American Woodmark also achieved the highest score in ordering and delivery, and price and design features.

“Our team is honored to be recognized as the best in customer satisfaction by J.D. Power,” said Teresa May, senior vice president and chief marketing officer, American Woodmark. “We have always worked to meet customer needs and expectations to ensure our cabinets make each house feel like home.”

The J.D. Power 2020 Kitchen Cabinet Satisfaction Study found the overall satisfaction for kitchen cabinets in the industry is 850 (on a 1,000-point scale); American Woodmark scored well above with an 870. This is the second time in the past five years that American Woodmark has won this award.

“I’m proud of our team members for always taking care of our customers, and this prestigious award reflects our ongoing commitment to provide exceptional service,” said May.

The 2020 U.S. Kitchen Cabinets Satisfaction Study is based on responses from 1,478 customers who purchased cabinets within the previous 12 months. The study was conducted from January through March 2020. See


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Karl Forth

Karl D. Forth is online editor for CCI Media. He also writes news and feature stories in FDMC Magazine, in addition to newsletters and custom publishing projects. He is also involved in event organization, and compiles the annual FDM 300 list of industry leaders. He can be reached at [email protected].