- Work should be highly specific in content, sequence, timing, and outcome.
- Every customer-supplier interaction should be direct, and with a yes or no way to ask questions.
- The path for every product and service must be simple and direct.
- Process improvements should be made scientifically and at the lowest possible level in an organization.
There are many traditional manufacturing venues such as upholstered furniture, cabinetmaking, mannequin production, packaging fabrication, aluminum die casting, injection molding, food processing, cake making, and changing a tire. Yes, changing a tire. Although I have never worked with a NASCAR pit crew, my research has led to the discovery of the application of Lean tools - tools such as Team Development, Workplace Organization, Set-up Reduction, Process Evaluation, and Standardized Work - in their unceasing desire to improve performance.
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