|The company has between three and five jobs in progress at any given time, and can fabricate a kitchen like the one above in about two weeks.|
|Kitchen & Bath by C.A.M. LLC
The Wilmot brothers use their years of expertise in construction and millwork to complete a variety of architectural millwork projects, such as libraries, wine cellars, entertainment centers, kitchens and bathrooms.
1. According to Chris Wilmot, co-owner and manager of design, Kitchen & Bath by C.A.M. was one of the first companies in the area to utilize CNC equipment in the manufacturing process.
2. With the exception of accessories, hardware and turnings, the company manufactures and finishes all components to ensure its
quality standards are met.
3. With most new business coming from word-of-mouth, customer satisfaction is a top priority for the company.
After the drawings are approved by the proper parties, including builders, architects and homeowners, production begins on the shop floor. To increase efficiency, the company uses an on-demand labeling system that generates barcodes to program the machines.
On the panel processing side, jobs start out on the Biesse Selco EB-90 beam saw. Next, the pieces move to a Biesse Rover 30 point-to-point machine. The parts then go through a Brandt KD-69 edgebander, before they are sanded with a BÃÆÃÂ¼tfering Optimat 54-inch widebelt sander, both offered by Stiles Machinery. Parts are finished using Kremlin and Binks spray guns. Most customers request a paint finish instead of stain, Mike says.
The hardwood and lumber products are cut on an Omga chopsaw with a Tigerstop optimizer or a (Weinig) Raimann gang ripsaw. A Weinig Unimat Gold moulder and Mikron overhead shaper/multi-moulder are used to shape the pieces. After that, they move on to sanding and finishing.
Throughout the manufacturing process, a pair of foremen monitor the quality of the pieces, with a final quality check done in the assembly area before the products are loaded for delivery.
Products are generally installed by teams of two dedicated installers, with more installers sent out if extra help is needed, says Mike. The job sites are usually within a short driving distance of the factory. If there are issues, Chris or Mike will drive out to the job site to fix the problem, thereby maintaining strong ties with their customers.
With much of its business coming from word-of-mouth, Kitchen & Bath by C.A.M. strives to make its customers happy in order to build business. Chris and Mike say they take a hands-on approach with their clients, with one-on-one meetings, visits to the shop and job site, and by standing behind their product.
Clients are encouraged to visit the shop to see their job in production, says Chris. It helps assure them that everything is going according to plan.
âWe take care of our customers,â Mike remarks. âI get customers that call me up and tell me they have a problem after six months. We'll go out there and fix it for them. We back up our work.
âPeople are paying a lot of money for this stuff and we don't want to give them something they're not satisfied with.â
At times, the company has tried to farm out the installation aspect of jobs to local contractors. However, Chris says such an arrangement has never worked out satisfactorily.
âOnce someone else's hands touch our product, the care is lost,â says Chris. âWe've tried subcontracting the installation many times, and no matter how many times we've tried using an outside contractor or something of that nature, it never works.â
The Wilmot brothers' emphasis on customer satisfaction is helping the business grow says Chris. He projects $3 million to $4 million worth of jobs in 2007.
âThe houses that we do, the people aren't coming to us and then going over to their local hardware store and getting prices,â he adds.
âA lot of the jobs we bid, we get. That's the kind of relationship we have with our clients.â
|Each job Kitchen & Bath by C.A.M. completes, such as this two-story library, is custom built. âWe don't have anything standard,â says Mike Wilmot, co-owner and manager of operations.||According to Chris (left), he and his brother have been involved in the construction business since they could drive. They started out hanging drywall and installing acoustical ceilings for their fatherâs business. Later, they bought out the retiring owner of a cabinet manufacturing shop they were working for.
After doing some small kitchenettes and woodworking projects for offices, they saw the benefits of architectural woodwork versus the drywall business, Chris explains. âIt was twice as much money for more rewarding work. It was just unbelievable.â
From there, the company expanded its millwork operations, bringing the entire manufacturing process in-house. The emphasis on technology enabled the company to finish more millwork jobs and also cut back on the need for master craftsmen.
âWe'll fabricate virtually anything our customers ask for out of wood and we'll use the technology as much as possible to get it done. Technology is key, thatâs all I can say,â Chris adds.
|This bar and all of the cabinets in this space were made to follow the roomâs curvature, including bowed glass that was specially ordered for the cabinet doors.|
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