WOOD 100 Strategies for Success 2013: Customer Service
By Karen Koenig | Posted: 09/08/2013 5:20PM
Closet America, Lanham, MD — A manufacturer and installer of home organization systems, Closet America’s commitment to service and quality has helped the vertically integrated firm grow steadily, with a 13.0% jump in sales last year. Read more about Closet America
Trottas Custom Stairs & Wood Turnings LLC, New Milford, CT — For stair builder Trottas, handcraftsmanship and technology are integral components for producing its custom products. Customer service is another one. Read more about Trottas Custom Stairs
The Corsi Group/Greenfield Cabinetry LLC, Indianapolis, IN — The ability to meet and exceed customer requirements is helping drive business for The Corsi Group’s Greenfield Cabinetry. Read more about The Corsi Group
More Service Specialists:
Decore-ative Specialties, Monrovia, CA
Streamline provides customers with a simplified process for ordering RTA frameless cabinet components and allows them to place orders or quotes with the company’s easy-to-use online design software, says Joel Boyles, director of marketing. Decore-ative Specialties provides custom cabinet components to the kitchen, bath, closet, garage, office and refacing industries.
Baillargeon Wood Doors Inc., Saint-Éphrem, QC
Acquired by Masonite in 2012, Baillargeon specializes in the design, manufacture, and marketing of architectural, institutional, fire, and commercial wood doors and jambs, notes Etienne Rochette, sales and marketing. Products are offered in a range of finishes and backed by the Baillargeon Compliance Guarantee.
Giffin Interior & Fixture, Bridgeville, PA
Chairman Gordon Giffin attributes the award-winning architectural woodwork firm’s 13.4% sales growth in 2012 to the quality and service it provides. These include interior contracting as well as construction of retail and display fixtures, moulding and millwork, furniture, solid surface fabrication and decor systems.
Hellman-Chang, Brooklyn, NY
The furniture maker says its “commitment to redefining modern, livable design is a goal shared by every one of our designers and craftsman.” The furniture can be found in celebrity homes, hotels and onscreen, including the set of Gossip Girl and Sex and the City 2.
K&L Woodworking, Reading, PA
The architectural millwork and casework firm’s sales grew 9.1%, and it looks to exceed that in 2013. Vice President Kevin Hartman says installation services are a reason for the success. Other services include: radius work, custom design and fabrication and finishing.
About the Author
Karen M. KoenigKaren M. Koenig has more than 25 years of experience in the woodworking industry, including visits to wood products manufacturing facilities throughout North America, Europe and Asia. As Editor-in-Chief of Wood Products (formerly Wood & Wood Products), Karen’s primary responsibilities include spearheading the writing, editing and coordinating of the editorial content of the publication, along with the Red Book resource guide and the Red Book online source and supply directory (RedBookOnline.com). She is also a frequent contributor to other Woodworking Network online and print media. She can be reached at email@example.com or Google+.