WOOD 100 2013: Corsi Group's Service Strategy

By Karen Koenig | Posted: 09/04/2013 11:00AM


WOOD 100, The Corsi Group

The Corsi Group/Greenfield Cabinetry LLC, Indianapolis, IN — The ability to meet and exceed customer requirements is helping drive business for The Corsi Group’s Greenfield Cabinetry.

With the tagline “Luxury Within Reach,” Greenfield cabinetry is available in a number of options, including door styles, species and finishes. Corsi says the company recently upgraded its finishing area with on-demand finish materials mixing equipment, solvent and finish materials distillation equipment. Software upgrades were also made to the production process.

“We have to be constantly flexible in our product offerings to stay relevant as the economy shifts. This impacts every aspect of our business from our order entry communication all the way through to delivery services,” says President Patrick Corsi.

To also aid in customer service, the company in July opened a National Training Center for dealer training in Indianapolis. In the grand opening picture above, John Skojac, director of Dealer Development is shown cutting the ribbon. Also pictured (l-r) is: Kristin Sangiolo (IL), Jacque Edmisten (AZ), Annette Stull (MD), Maria Alaverdyan (CA), Heather Hoover (IN), Jesse Rinard (IN), Ivonne McCormick (FL), Tom Green (FL), Mark Cross, vice president Sales & Marketing, and Pat Corsi, president.

Read more 2013 WOOD 100 Customer Service strategies

Read more 2013 WOOD 100 Strategies for Success

click image to zoomWOOD 100: Fast-Growing Wood Industry FirmsSee the list of fast-growing woodworking firms.


About the Author

Karen M. Koenig

Karen M. Koenig has more than 25 years of experience in the woodworking industry, including visits to wood products manufacturing facilities throughout North America, Europe and Asia. As Editor-in-Chief of Woodworking Network magazine (formerly Wood & Wood Products), Karen’s primary responsibilities include spearheading the writing, editing and coordinating of the editorial content of the publication, along with the Red Book resource guide and the Red Book online source and supply directory (RedBookOnline.com). She is also a frequent contributor to other Woodworking Network online and print media. She can be reached at kkoenig@woodworkingnetwork.com or Google+.

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