ARCHBOLD, OH – RTA furniture maker Sauder Woodworking Co's customer support contact center placed Top 20 in the Top 100 Call Center award for 2013 from BenchmarkPortal. This is the third consecutive year Sauder has received Top 20 distinction.

The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.

“Sauder’s ranking of Top 20 shows that it has achieved outstanding results when compared with centers from a wide variety of industries, which is a great accomplishment for this center,” said Bruce Belfiore, CEO of BenchmarkPortal. “We congratulate them and wish them continued success with their improvement initiatives in the future.”