Houzz Fined $175,000 in Privacy Violation Settlement

LOS ANGELES -- Houzz, an online platform for home remodeling and design, headquartered in Palo Alto, CA, reached a settlement with the State of California to pay $175,000 for violating the state's privacy laws.

According to California Attorney General Kamala D. Harris, from March 2013 to September 2013, Houzz Inc.'s Irvine, CA, office recorded incoming and outgoing telephone calls, intended for training and quality-assurance purposes, without notifying all parties on the call that they were being recorded.

Along with the $175,000 fine, Houzz has also been required to secure and destroy the recordings.

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“Houzz violated the trust of its professionals, customers, and employees by recording calls without permission,” said Attorney General Harris.  “This settlement holds Houzz accountable for violating state privacy laws and ensures that the company will stop recording calls without permission.”

The settlement, which is in the form of a stipulated judgment, will require Houzz to appoint an individual to serve in a Chief Privacy Officer capacity who will oversee Houzz’s compliance with privacy laws and report any significant concerns to the Chief Executive Officer and/or other senior executives.

Also, Houzz will be required to conduct a privacy risk assessment addressing its efforts to comply with applicable privacy laws governing its U.S. operations. The privacy risk assessment will evaluate issues that are implicated by Houzz’s business processes, use of technology, and processes related to any business partners with whom Houzz shares personal information, as well as Houzz’s efforts to mitigate or avoid any adverse effects on individuals in the United States.



 

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Michaelle Bradford | Editor

Michaelle Bradford, CCI Media, is Editor of Closets & Organized Storage magazine and Woodworking Network editor. She has more than 20 years of experience covering the woodworking and design industry, including visits to custom cabinet shops, closet firms and design studios throughout North America. As Editor of Closets & Organized Storage magazine under the Woodworking Network brand, Michaelle’s responsibilities include writing, editing, and coordinating editorial content as well as managing annual design competitions like the Top Shelf Design Awards. She is also a contributor to FDMC and other Woodworking Network online and print media owned by CCI Media.