MasterBrand's Thomasville kitchen cabinets beat out IKEA for the top spot in J.D. Power's 2016 customer satisfaction survey, with strong ranking for order and delivery. IKEA had held the top spot since 2014.
Customer satisfaction is highest among home improvement retailers that provide a knowledgeable and readily available staff to address customer needs, according to the J.D. Power & Associates 2013 Home Improvement Retailer Satisfaction StudySM released today.